SSR, OSI & remarks

Actionable requests versus information versus internal notes.

1. Three different things

SSR is a coded, actionable request the airline must answer (WCHR, VGML, BSCT) and it gets a status like HK or KK. OSI is information only, no reply expected. Remarks stay inside the agency and never reach the airline.

AMADEUSSRWCHR/P2Wheelchair request for passenger 2

SABRE3WCHR-2.1Wheelchair request for passenger 2

TRAVELPORTSI.P2/S1/SSRWCHRWheelchair request for passenger 2

Try it in the terminal Next: Queues & daily agency workflow