Practice scenarios
Each scenario opens inside the terminal with clear steps — and you can ask the terminal for help at any point.
Walk-in booking, Cairo to London
A walk-in client wants an economy seat CAI–LHR on 20 September, paying today. Build the PNR from nothing and issue the ticket.
9 steps
EasyWheelchair for the second passenger
A family of two is booked. The second passenger needs wheelchair assistance to the aircraft door.
4 steps
MediumWhy can't I issue this ticket?
A colleague left a half-built PNR. Diagnose what is missing and get it to a ticketed state.
3 steps
HardSchedule change on a ticketed PNR
The airline moved the flight by three hours. Same class, same fare. Decide between revalidation and reissue and act.
3 steps
MediumClient wants a refund
A ticketed passenger cancels two weeks before departure. Quote the penalty and process the refund.
2 steps
HardSplit a passenger out of a group
Two passengers travel together, one cancels. Split the PNR so the change affects only that passenger.
2 steps