GDS LABby Hazem Magdy
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Reissue, revalidation & refund

The decision tree agents get wrong most often.

1. Revalidate or reissue?

Revalidation moves the coupon to a new flight when the fare, booking class, routing and fare rules stay identical — typically a same-day, same-class schedule change. Anything that touches the fare requires a reissue with recalculation, penalty and possible add collect.

2. Refund arithmetic

Refund = fare paid − penalty − non-refundable taxes, subject to the rule category. Always quote the rule, not a guess; the simulator shows the same breakdown structure a real refund screen does.