Airline Reservations / Contact Centre Agent
Also posted as: Call Centre Agent, Customer Service Agent (Reservations)
You work for the airline itself: sell its own inventory, service tickets, and follow the airline's rules exactly.
Entry level — airline side
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- Airline Reservations / Contact Centre AgentEgypt
- Reservations & Ticketing AgentEgypt
- Travel Consultant (Retail / Leisure)Egypt
- Corporate / Business Travel ConsultantEgypt
- Airport Check-in / Ground Services AgentEgypt
- Fares & Ticketing Specialist (Rate Desk)Egypt
- Groups & Series Desk AgentEgypt
- Refunds & Back-Office / Revenue IntegrityEgypt
Opens in a new LinkedIn tab — jobs posted in the last month.
What you do all day
- Take calls and chats for booking, changes and cancellations
- Apply the airline's own fare rules, waivers and disruption policies
- Handle seats, meals, baggage, special assistance and frequent-flyer questions
- Meet handle-time and quality targets
Skills they check
- Clear spoken English (and Arabic)
- Patience
- Following a script but sounding human
- Typing while talking
How to prepare
- Polish spoken English — most of the interview is a live call simulation
- Learn irregular operations: cancellations, misconnections, involuntary reroutes
- Study the airline's own baggage and change policy before the interview
Interview questions
- Role play: the passenger's flight was cancelled and there is no seat for two days.
- How would you refuse a request politely without losing the customer?
- What do you know about our network and hub?
Systems and tools
Related roles
Reservations & Ticketing Agent
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Travel Consultant (Retail / Leisure)
You sell the trip, not just the seat: flights, hotel, transfers, insurance — and you close the sale.
Corporate / Business Travel Consultant
You serve companies under a travel policy: fast turnaround, cost control, and lots of last-minute changes.
Airport Check-in / Ground Services Agent
You are the airport face of the airline: check-in, documents, baggage, boarding and disruptions.