GDS LABby Hazem Magdy
All rolesAirport

Airport Check-in / Ground Services Agent

Also posted as: Passenger Services Agent, Check-in Agent, Gate Agent

You are the airport face of the airline: check-in, documents, baggage, boarding and disruptions.

Entry level — shift work

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What you do all day

  • Check travel documents and visas before accepting the passenger
  • Weigh and tag baggage, collect excess charges
  • Assign seats and manage the boarding gate
  • Handle denied boarding, offloads and rebooking on the spot

Skills they check

  • Document checking accuracy
  • Standing shifts and night duty
  • Crowd calm
  • Basic DCS knowledge

How to prepare

  • Learn document and visa checking logic — it is the number one interview topic
  • Get comfortable reading a PNR fast and finding the ticket status
  • Prepare for grooming and appearance standards; they are part of the assessment

Interview questions

  • A passenger arrives 25 minutes before departure. What do you do?
  • The passenger's visa looks expired but he insists it is valid.
  • Are you comfortable with rotating night shifts?

Systems and tools

Departure Control System (Altéa DCS / Sabre)Baggage systemsTimatic-style document checks

Entries you must know cold

PNR retrievalseat mapSSR / special assistancerebooking basics
Try them in the terminal

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