GDS LABby Hazem Magdy
All rolesBack office

Fares & Ticketing Specialist (Rate Desk)

Also posted as: Pricing Specialist, Rate Desk Agent, Ticketing Supervisor

The person everyone escalates to. You build complex fares, fix pricing that the system refuses, and control refunds and ADMs.

Experienced — a promotion target

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What you do all day

  • Manual fare construction and complex reissues
  • Reviewing fare rules line by line before approving a refund
  • Handling ADMs (agency debit memos) and preventing repeats
  • Training junior agents and writing internal guidelines

Skills they check

  • Deep fare-rule reading
  • Maths under pressure
  • Documentation discipline
  • Teaching others

How to prepare

  • Do the IATA fares and ticketing route if you can — it is the recognised credential
  • Practise reading rule categories 16 (penalties) and 31/33 where applicable
  • Keep a personal log of every tricky case and its resolution

Interview questions

  • The system will not price this itinerary. What are your first three checks?
  • Explain how you calculate a reissue with a higher fare and a penalty.
  • You received an ADM for an incorrect fare. What now?

Systems and tools

Amadeus / Sabre pricingFare rule displaysBSP / ARC reporting

Entries you must know cold

FQDFQNFXP / FXBmanual pricingrefund and reissue entries
Try them in the terminal

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