GDS LABby Hazem Magdy
All rolesTravel agency

Groups & Series Desk Agent

Also posted as: Group Booking Coordinator

You negotiate and manage bookings of ten passengers or more, with deposits, name deadlines and material fares.

1+ year experience

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What you do all day

  • Request group quotes from airlines and compare them
  • Track deposit and name-list deadlines so the group does not cancel
  • Manage name changes and partial cancellations
  • Issue tickets in bulk before the deadline

Skills they check

  • Deadline tracking
  • Negotiation
  • Spreadsheet discipline
  • Clear supplier emails

How to prepare

  • Learn how group fares differ from published fares
  • Build a deadline tracker template you can show in the interview

Interview questions

  • The group missed the name deadline by one day. What do you do?
  • Ten of forty passengers cancel. What happens to the fare?

Systems and tools

GDS group entriesAirline group desksExcel / Sheets

Entries you must know cold

group name entryTTPqueue follow-updeposit deadlines
Try them in the terminal

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