GDS LABby Hazem Magdy
All rolesBack office

Refunds & Back-Office / Revenue Integrity

Also posted as: Back Office Executive, Reconciliation Agent, BSP Officer

No customers on the phone — you reconcile sales, process refunds, and keep the agency clean with the airlines and BSP.

Back office

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What you do all day

  • Process refunds against the fare rules and track the money
  • Reconcile daily sales reports with tickets issued
  • Dispute or accept ADMs with evidence
  • Report exceptions to management

Skills they check

  • Excel
  • Attention to numbers
  • Patience with paperwork
  • Clear written evidence

How to prepare

  • Get strong in Excel: lookups, pivot tables, reconciliation
  • Learn the refund flow in each of the three systems

Interview questions

  • A refund was processed on a non-refundable ticket. How do you find the mistake?
  • How do you reconcile a day where the report and the tickets do not match?

Systems and tools

GDS refund entriesBSPlink-style portalsExcelAccounting software

Entries you must know cold

refund entriessales reportticket statusvoid window
Try them in the terminal

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